Japan eSIM Privacy Policy

Personal Information:

• Name and email address (for account creation)
• Payment information (processed securely through third-party payment processors)
• Device information (IMEI, phone model for eSIM compatibility)

Usage Information:

• Data usage statistics
• Connection logs and timestamps
• Service performance data

We use your information to:

• Provide and maintain our eSIM services
• Process your payments and send purchase confirmations
• Send service-related notifications and updates
• Improve our service quality and user experience
• Prevent fraud and ensure service security
• Comply with legal obligations

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Encrypted database storage
• Regular security audits and vulnerability assessments
• Limited employee access to personal data
• Two-factor authentication option for account security

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, network carriers, and infrastructure providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your data and use it only for specified purposes.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Improve our website performance
• Provide personalized content

You can control cookie preferences through your browser settings. Disabling cookies may limit some site functionality.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected]

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Transaction records: 7 years (for tax and legal purposes)
• Usage logs: 90 days
• Marketing data: Until you opt-out

Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website.

If you have questions about this Privacy Policy or our data practices:

SIMPLESPACE LIMITED

Room 532B, 5/F, Star House 3 Salisbury Road Tsim Sha Tsui, Kowloon Hong Kong

Email: [email protected]